Frequently Asked Questions

Click Forgot Password on the login page and follow the reset prompt.

Common causes are insufficient balance, network issues, or card restrictions.

Update to the latest version, clear your cache, or contact the Help Center.

Use Live Chat in the app or email support directly.

Your data is encrypted and only shared when strictly necessary to validate a booking.

Yes, use the Report Listing tool in the app or flag it in your review.

Yes, every property undergoes physical or high-definition virtual verification.

Some hosts offer 24-hour check-in; others have fixed hours, so check the listing.

Yes, all hosts undergo identity, background, and contact verification.

Contact emergency support immediately using the safety feature in the LibraX app.

Smoking policies differ per apartment and are stated on the listing page.

Yes, but visitor policies vary by property and host preference.

Only in properties explicitly marked as Party/Event Friendly.

This depends strictly on the maximum guest limit set by the host.

Notify your host through the app as early as possible.

Check-in is 2:00 PM and check-out is 12:00 PM (noon).

Depending on the property, hosts provide smart lock codes, physical keys, concierge pickup, or self-check-in instructions.

Search for a listing, select your dates, and click Request to Book.

Yes. Identity checks are encrypted and payments run through Paystack under NDPR compliance.

For certain bookings, a valid government-issued ID may be required.

No, but some hosts offer discounts for longer stays.

Power availability depends on the specific property and is stated on the listing.

Yes, but the actual guest may need to provide valid ID at check-in.

No, but listings include real photos and host verifications for accuracy.

Every LibraX listing is physically audited and verified by a Field Agent.

Cancellations follow the specific policy the host selected for that listing.

Yes, from a set of standardized, pre-set protection options on the dashboard.

Yes, full control from your host calendar.

Yes, via Instant Booking or Manual Approval mode.

Report within 24 hours of checkout with evidence to start an escrow mediation claim.

Yes, if they violate the house rules stated on your listing.

Yes, an unlimited number from a single dashboard.

Yes, via co-host access permissions.

Register, upload your documentation, pass a field inspection, then go live.

A refundable security deposit held in escrow, auto-refunded 24-48 hours after checkout if no damage is reported.

Yes. You only pay a commission after a successful booking.

A valid ID, proof of ownership or management rights, bank details, and address verification.

Yes, provided they upload the proper legal authorization.

Most listings are reviewed and approved within 24-72 hours.

A competitive rate between 2% and 5%, depending on your listing volume.

Report it in the app; LibraX investigates and offers relocation or a refund.

You get a full refund automatically plus support finding an alternative.

Unused nights may be partially refundable depending on the host's policy.

Debit cards or direct bank transfer.

Yes, all transactions use modern end-to-end encrypted payment systems.

24 hours after a successful guest check-in.

Yes, refund eligibility depends on the host's chosen cancellation policy.

Typically 24-48 hours once approved.