How do I contact customer support directly?
You can easily reach our dedicated support team via the Live Chat feature located in the app, or by emailing […]
FAQs
Frequently asked questions organised by audience
The LibraX app is not working properly. What should I do?
Please ensure you are running the latest version of the app from your app store. If problems persist, clear your
Why is my booking payment failing?
Common reasons for payment failures include insufficient account balance, temporary network or telecom carrier issues, and active bank card restrictions
I forgot my password. What should I do?
Simply click on the “Forgot Password” link on the login page and follow the prompt to securely reset your credentials.
What happens if I check out early?
Unused nights may be partially refundable, depending entirely on the individual host’s cancellation and early-checkout policy.
What happens if a host cancels my booking?
In the rare event that a host cancels, you will receive a full refund automatically and immediate customer support to
What happens if the apartment looks different from the listing photos?
You can report the issue immediately through the app. We will initiate a prompt investigation and offer relocation support or
What payment methods are accepted?
You can securely pay for bookings using debit cards or via direct bank transfer.
Can I set my own custom cancellation policy?
Yes. Hosts can select their preferred cancellation policy from a variety of standardized, pre-set protection options available on the dashboard.
Can I block specific dates on my calendar?
Yes. You have full control over your property availability and can manually block or unblock dates directly within your host