LIBRAX KNOWLEDGE HUB
Everything you need to know about LibraX.
Guides, policies, and insights for guests and hosts on Nigeria’s leading hospitality platform.
BLOG
5 ways to make your shortlet stand out in Lagos
5 min read · Host Tips
+38%
occupancy growth
FAQ
How do I cancel a booking?
For Guests
POLICY
Cancellation and Refund Policy
Updated 05 Aug 2026 · v1.2
Verified host
KYC complete
BLOG
Nigeria’s shortlet market in 2026
7 min read · Market Insights
Latest Articles
View all articles →Policy Documents
View all policies →Platform Policies
General Terms and Conditions
Platform Policies
Terms and Conditions (Host)
Platform Policies
Privacy Policy
Platform Policies
Transaction Policies
Guest Conflict Resolution Policy
Transaction Policies
Host Conflict Resolution Policy
Transaction Policies
Host Cancellation Policy
Transaction Policies
Escrow and Payout Policy
Transaction Policies
Guest Cancellation Policy
Transaction Policies
Verification Policies
Guest Verification Policy
Verification Policies
Frequently Asked Questions
View all FAQs →App & Technical Support
I forgot my password. What should I do?
Why is my booking payment failing?
The LibraX app is not working properly. What should I do?
For Guests
Will my personal information be shared with anyone?
Are the apartments audited and inspected?
Can I report a suspicious listing?
For Hosts
Can I manually accept or reject incoming booking requests?
What happens if a guest damages my property?
Can I remove a problematic guest from my apartment?
Payments and Payouts
What happens if a host cancels my booking?
What happens if the apartment looks different from the listing photos?
What happens if I check out early?
Can’t find what you’re looking for?
Visit the LibraX Help Centre or reach us directly on WhatsApp.


