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LIBRAX KNOWLEDGE HUB

Everything you need to know about LibraX.

Guides, policies, and insights for guests and hosts on Nigeria’s leading hospitality platform.

BLOG
5 ways to make your shortlet stand out in Lagos
5 min read · Host Tips
+38%
occupancy growth
FAQ
How do I cancel a booking?
For Guests
POLICY
Cancellation and Refund Policy
Updated 05 Aug 2026 · v1.2
Verified host
KYC complete
BLOG
Nigeria’s shortlet market in 2026
7 min read · Market Insights

Frequently Asked Questions

View all FAQs →
App & Technical Support
I forgot my password. What should I do?
Why is my booking payment failing?
The LibraX app is not working properly. What should I do?
For Guests
Will my personal information be shared with anyone?
Are the apartments audited and inspected?
Can I report a suspicious listing?
For Hosts
Can I manually accept or reject incoming booking requests?
What happens if a guest damages my property?
Can I remove a problematic guest from my apartment?
Payments and Payouts
What happens if a host cancels my booking?
What happens if the apartment looks different from the listing photos?
What happens if I check out early?

Can’t find what you’re looking for?

Visit the LibraX Help Centre or reach us directly on WhatsApp.

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