General Terms and Conditions

Platform: LibraX (website, mobile app, and related services)
Operator: LibraX Technologies LTD (registered in Nigeria)
Business Address: Plot 1 Akioqun Road, Banex Mall, Oniru, Lagos, Nigeria

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“you,” “your,” or “User”) and LibraX Technologies Limited (“LibraX,” “we,” “our,” or “us”). These Terms govern your access to and use of the LibraX website, mobile application, and any other products, services, features, or functionalities made available by LibraX (collectively, the “Platform” or “Services”). By accessing, registering for, or using any part of the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy and any other policies or guidelines expressly incorporated by reference.

Definitions

Term	Definition
LibraX / We / Us / Our	LibraX Technologies LTD, operator of the LibraX platform.
Platform	The LibraX website, mobile application, and all related services.
User / You	Any person who accesses or uses the Platform, including Guests and Hosts.
Guest	A User who searches for, requests, or books Accommodation through the Platform.
Host	A User who lists Accommodation for booking (including property owners, agents, and managers).
Accommodation	Any apartment, villa, hotel room, guesthouse, or other lodging listed on LibraX.
Booking Request	A Guest’s request to book specific Accommodation for defined dates.
Confirmed Booking	A Booking Request that the Host has approved and the Guest has paid for.
Caution Fee	A refundable security deposit paid by the Guest, held in accordance with our settlement procedures.
Booking Fee	LibraX’s service charge paid by the Guest (added to the Accommodation price).
NDPA	Nigeria Data Protection Act, 2023.
FCCPA	Federal Competition and Consumer Protection Act, 2018.

About LibraX

LibraX is a technology marketplace that enables independent Hosts to list accommodation and enables Guests to discover and book such accommodation. LibraX does not own, lease, operate, manage, or control any property listed on the Platform and is not a provider of accommodation or hospitality services.

The contract for accommodation is concluded solely between the Host and the Guest. The Host is solely responsible for the accuracy of property listings, the condition, safety, legality, and suitability of the accommodation, the provision of accommodation services, and compliance with all applicable laws and regulatory requirements relating to the listed property.

LibraX’s role is limited to providing the technological infrastructure through which Hosts and Guests may connect, communicate, make bookings, and facilitate payments through integrated payment service providers. Except as expressly stated in these Terms, LibraX does not act as agent, partner, employer, or representative of any Host or Guest.

All Accommodation listings undergo a verification process to confirm their authenticity prior to going live on the Platform.

Eligibility and Account Registration

• Age: you must be at least 18 years old to use the Platform.
• Accuracy: you must provide complete, accurate, and current information during registration.
• Verification: all users must verify their identity using our designated identity verification provider. Verification results are retained in accordance with our Privacy Policy.

The Request-to-Book Model

How It Works

• Guest searches for Accommodation and submits a Booking Request with selected dates.
• The Host receives a notification of the Booking Request and must accept or reject it within the time specified.
• If accepted, the Guest receives a secure payment link and is prompted to complete the booking.
• The Booking becomes Confirmed only after full payment (Accommodation price + Booking Fee + Caution Fee) is received within the specified timeframe.

No guarantee of acceptance: submission of a Booking Request does not create a binding contract until the Host accepts and the Guest pays.

Host failure to respond: if the Host does not respond within the allowed time, the request expires, and the Guest is notified.

Formation of Booking Contract

LibraX operates an online technology marketplace that enables Hosts to advertise Accommodation and facilitates bookings between Hosts and Guests. A confirmed booking made through the Platform creates two distinct contractual relationships: (a) a contract between LibraX and each User governing the User’s access to and use of the Platform in accordance with these Terms; and (b) a separate and legally binding accommodation agreement between the Host and the Guest governing the provision and use of the booked Accommodation.

The accommodation agreement is formed upon confirmation of the booking and comprises the applicable Listing, the Host’s disclosed house rules, the booking confirmation, and any provisions of these Terms or the applicable Host Terms expressly stated to govern the relationship between the Host and the Guest.

LibraX facilitates the formation of the accommodation agreement by providing the Platform, payment infrastructure, and related marketplace services. LibraX is not a party to the accommodation agreement and does not assume the obligations or liabilities of either the Host or the Guest arising from that agreement, except as expressly provided in these Terms.

The Host is solely responsible for the Accommodation offered through the Platform, including its condition, safety, legality, availability, accuracy of the Listing, and compliance with all applicable laws. The Guest is solely responsible for complying with the accommodation agreement, the Host’s disclosed house rules, and all applicable laws during the stay.

Nothing in these Terms shall be construed as creating a partnership, joint venture, employment relationship, agency, or fiduciary relationship between LibraX and any Host or Guest solely by reason of the operation or use of the Platform.

Payments, Settlement, and Caution Fee

Payment methods: debit cards and bank transfers, processed through our secure payment gateway. LibraX does not store full card details.

Settlement Structure

1. Guest’s payment (Accommodation price + Booking Fee + Caution Fee) is held securely.
2. Host payout is released after check-in, subject to no dispute.
3. The Caution Fee is refunded to the Guest after checkout, provided no damages or rule violations are reported by the Host with evidence.

Funds custody: all Guest payments are held by our payment service provider (Paystack) in a designated settlement account pending disbursement. LibraX does not take custody of Guest funds at any point. Disbursement to the Host and refunds to the Guest are processed by Paystack in accordance with these Terms and LibraX’s settlement instructions.

Booking Fee: non-refundable except in cases of Host cancellation or platform error, or when a full refund is issued under the applicable Guest Cancellation Policy.

Cancellation Policies

Guest Cancellation

The Guest Cancellation Policy applicable to a booking depends on (a) the length of the stay (short-term: 1–27 nights; long-term: 28+ nights) and (b) the policy chosen by the Host for short-term stays. The policy is displayed at checkout before the Guest makes payment. Full details of the Guest Cancellation Policy are set out in the separate LibraX Guest Cancellation Policy, which is incorporated herein by reference.

Guest Cancellation Due to Host Misrepresentation or Fault

If a Guest cancels because the Accommodation is grossly misrepresented (e.g. wrong location, missing essential amenities, utility failure), or because the Host fails to provide access or a habitable property, the Host is deemed responsible. The Host cancellation fee shall apply as if the Host cancelled, and the Guest shall receive a full refund (including all fees and the Caution Fee).

General Cancellation Notes

• Refund timeline: approved refunds are processed within a reasonable timeframe to the original payment method.
• Time zone: all cancellation deadlines are based on the local time zone of the listing.
• Booking Fee: refunded only when a full refund is issued. For partial refunds, the Booking Fee is non-refundable.
• Host-initiated cancellation: always results in a full refund to the Guest, regardless of the listing’s cancellation policy.

Guest Obligations

• Provide accurate guest count and abide by the Host’s house rules (quiet hours, no unauthorised parties, smoking restrictions, etc.).
• Do not exceed maximum occupancy.
• Report any issues within the required timelines.
• Pay for any damage caused (deducted from Caution Fee or charged separately).
• Check out on time; late check-out may incur additional fees.

Utility and Habitability Standards

Because infrastructure varies across Nigeria, LibraX sets minimum utility and habitability standards for all listed properties. As a Guest, you are entitled to accommodation that meets the standards advertised in the listing. Where a utility failure occurs during your stay, you may be entitled to a remedy as set out below.

• Electricity: if a listing advertises electricity or backup power, you are entitled to a functional power supply for the duration of your stay. Prolonged or repeated outages may constitute a service failure entitling you to a remedy under this Clause.
• Water: you are entitled to a reliable supply of usable water throughout your stay. Prolonged absence of water may constitute a service failure.
• Remedies: depending on the severity and duration of the failure, you may be entitled to compensation credits, a partial refund, or a full refund for affected nights.

Conflict Resolution and Evidence-Based Mediation

Reporting: Guests and Hosts must report issues promptly with evidence (photos, videos, chat logs, utility records, etc.). Specific reporting timelines are set out in the separate LibraX Conflict Resolution Policy, incorporated herein by reference.

Resolution Process

1. Report: User submits complaint with evidence.
2. Response: the other party has a specified window to respond.
3. Mediation: LibraX reviews evidence, booking history, and platform policies.
4. Decision: possible outcomes: no action, compensation credit, partial refund, full refund, account warning, suspension, or permanent removal. Final decision rests with LibraX, acting reasonably and based on the evidence.

Rights preserved: LibraX’s internal review and decision under this Clause does not affect either party’s right to pursue alternative dispute resolution, mediation, or arbitration under the Governing Law and Dispute Resolution clause.

Emergency escalation: for property destruction, threats, illegal activity, or violence, LibraX will respond immediately and may cancel the booking, relocate the Guest, and cooperate with law enforcement.

Prohibited Conduct

The following are strictly prohibited on LibraX:

• Illegal activity: fraud, drug activity, human trafficking, cybercrime, prostitution, violence, financial scams.
• Harassment or discrimination against any user.
• Off-platform payments: circumventing LibraX’s payment system excludes the User from LibraX’s Caution Fee protection and dispute mediation service.
• Unauthorised parties or events — unless the listing is explicitly marked “Party/Event Friendly.”
• Excessive noise or disturbance to neighbours.

Violations may result in immediate suspension, forfeiture of payouts, or referral to law enforcement authorities.

Booking Credits

LibraX does not operate a withdrawable wallet or stored cash balance. Instead, where compensation is awarded, we issue non-transferable, non-withdrawable LibraX Booking Credits that can be applied toward future bookings. These credits are valid for a reasonable period as determined by LibraX from time to time. Where a refund is due, it will be returned to the original payment method (debit card or bank account) used by the Guest. LibraX Booking Credits may be offered as an alternative where the Guest expressly consents.

Intellectual Property

All content on the LibraX Platform (logos, text, graphics, software) is owned by LibraX Technologies LTD. You may not copy, modify, or reverse-engineer any part of the Platform without written consent. User-generated content (reviews, photos) remains your property, but you grant LibraX a worldwide, royalty-free licence to display and promote it on the Platform.

Privacy and Data Protection

Your personal information is processed in accordance with the LibraX Privacy Policy (incorporated herein by reference). Key points:

• Compliance with NDPA and NDPR.
• Identity verification via our designated provider — biometric data is not stored by LibraX.
• Payment data handled by our payment gateway — LibraX does not store full card details.
• You have rights to access, correct, and request deletion of your data.
• Data is retained only as long as necessary for the purposes stated.

Disclaimer of Warranties

LibraX provides the Platform “as is” and “as available.” We do not warrant that the Platform will be uninterrupted or error-free, that any Accommodation will meet your expectations, or the actions or omissions of any Host or Guest. To the fullest extent permitted by Nigerian law, we disclaim all implied warranties (including merchantability and fitness for a particular purpose).

Force Majeure

LibraX shall not be liable for any delay, interruption, or failure in the performance of its obligations under these Terms where such delay, interruption, or failure results from events beyond its reasonable control, including acts of God, natural disasters, epidemic or pandemic, war, terrorism, labour disputes, governmental actions, failures of telecommunications networks, internet service providers, utility services, or third-party technology providers.

Limitation of Liability

No indirect damages: LibraX shall not be liable for any incidental, special, consequential, or punitive damages (e.g. lost profits, travel costs, emotional distress) arising from your use of the Platform.

You agree that, to the fullest extent permitted by applicable law, LibraX’s aggregate liability arising out of or in connection with these Terms, the Platform, or any booking shall be limited to the total amount of service fees, commissions, or other amounts paid by you to LibraX during the three-month period immediately preceding the event giving rise to the claim.

Intermediary role: LibraX is not a party to any contract between Guest and Host. Disputes between Users are solely between them, though LibraX offers mediation as a service.

Indemnification

You agree to indemnify and hold harmless LibraX Technologies LTD and its officers, employees, and agents from any claims, damages, or expenses (including legal fees) arising out of your violation of these Terms, your violation of any law or third-party right, or any dispute between you and another User.

Governing Law and Dispute Resolution

Governing law: these Terms shall be governed by the laws of the Federal Republic of Nigeria.

Informal resolution: before initiating legal proceedings, you must contact LibraX at disputes@libraapp.net and give us 30 days to resolve the matter internally.

Mediation: if not resolved informally, the dispute shall be submitted to mediation at the Lagos Multi-Door Courthouse (LMDC) or another accredited mediation centre in Lagos.

Arbitration: any dispute not resolved by mediation shall be finally resolved by binding arbitration administered by the Chartered Institute of Arbitrators (CIArb) Nigeria Branch under its expedited rules. The arbitration shall take place in Lagos, in English, and the arbitrator’s decision is final.

The dispute resolution procedures set out in this Clause apply solely to disputes, claims, or controversies arising between a User and LibraX in connection with the use of the Platform or these Terms. Nothing in this Clause shall prevent Hosts and Guests from resolving disputes arising from an accommodation booking directly between themselves or through the dispute resolution mechanisms provided under LibraX’s Dispute Resolution policies. Where LibraX elects to facilitate the resolution of a dispute between a Host and a Guest, it does so solely in its capacity as the operator of the Platform and shall not be regarded as a party to the accommodation contract or the underlying dispute.

Termination

By User: you may close your account at any time via account settings or by emailing support@libraapp.net.

By LibraX: we may suspend or terminate your account with immediate effect where we have reasonable grounds to believe you have engaged in fraud, caused harm to another User, or committed a serious violation of these Terms. For other, non-material breaches, we will provide notice and a reasonable opportunity to remedy the breach before suspension or termination.

Effect of termination: any pending bookings will be cancelled. You remain liable for all accrued fees and damages. LibraX may retain certain information for legal or fraud prevention purposes.

Amendments

LibraX may update these Terms from time to time. Material changes will be notified via email or in-app message. Your continued use of the Platform after the effective date constitutes acceptance of the revised Terms.

Miscellaneous

Severability: if any provision is found invalid, the remainder of the Terms remain in full force.

Waiver: our failure to enforce a right does not waive that right.

Assignment: you may not assign these Terms without our consent. We may assign them to an affiliate or successor.

Entire agreement: these Terms, together with the Privacy Policy, Cancellation Policies, Conflict Resolution Policies, and all other policies linked on the Platform, form the entire agreement between you and LibraX.

Survival: any provision of these Terms which by its nature is intended to survive termination shall remain in full force and effect following the termination or expiration of these Terms, including provisions relating to intellectual property, limitation of liability, indemnity, dispute resolution, governing law, and any rights or remedies arising prior to termination.

Contact Information

LibraX (LibraX Technologies LTD)
Business Address: Plot 1 Akioqun Road, Banex Mall, Oniru, Lagos, Nigeria
Email: legal@libraapp.net | support@libraapp.net
Website: www.libraapp.net

For data protection complaints, you may escalate to the Nigeria Data Protection Commission (NDPC) at www.ndpc.gov.ng.

LIBRA — A PRODUCT OF LIBRAX TECHNOLOGIES LTD