Escrow and Payout Policy

This framework is designed specifically for the extended stay short-let market, balancing the interests of hosts, guests, and LibraX. It serves as the official operational foundation for LibraX’s booking, payment, and escrow systems.

Stay Type	Length
Monthly Stay	30–89 nights
Quarterly Stay	90–179 nights
Biannual Stay	180–364 nights

Primary target audience: Corporate organisations, business travellers, expatriates, and diaspora visitors.

Booking Process Workflow

Every booking follows the same five-step flow: guest searches, guest sends a booking request, the host approves, the guest pays, and the guest checks in.

Payment & Escrow Disbursement Model

LibraX Secure Escrow Payment System: to protect both guests and hosts, all booking payments are processed through LibraX’s secure escrow system.

Short-Stay Bookings (1–29 Nights)

• Guest pays 100% at the time of booking.
• LibraX holds the funds securely in escrow.
• 24 hours after check-in, if no major issue is reported, the booking amount (less LibraX commission) is released to the host.

Monthly Stays (30–89 Nights)

Guest payment structure: first month’s rent + refundable security deposit (if required) + LibraX service fee.

Milestone	Host Receives
24 hours after check-in	Month 1 payment
Every 30 days thereafter	Next month’s payment (if applicable)

Quarterly Stays (90–179 Nights)

• Option 1 — Upfront payment: guest pays full booking value upfront. LibraX disburses funds on a monthly schedule (Month 1 post check-in, Month 2 after 30 days, Month 3 after 60 days).
• Option 2 — Installment plan: guest pays 50% before check-in and the remaining 50% before Day 30. Payments continue to release monthly to the host.

Biannual Stays (180–364 Nights)

Guests may choose full payment upfront, monthly recurring payments, or corporate invoicing (for approved business accounts). Regardless of the guest’s payment choice, LibraX releases payouts to the host on a monthly schedule.

Commission & Fee Structure

Rather than charging a uniform rate, LibraX rewards quality hosts and strategic partners.

Host Category	Commission Rate
Founding Hosts (first 25)	0% for 6 months
Property Management Companies	3%
Standard Individual Hosts	3%

LibraX Guest Service Fee: standard 8% (reduced rates apply for longer stay durations to remain competitive).

Utility Billing Options

Option	What’s Included
A: All-Inclusive	Electricity, high-speed internet, generator fuel, and cooking gas are included in the rent.
B: Pay-As-You-Use	Guest pays directly for metered consumption of electricity, internet, fuel, and cooking gas.

Responsibilities & Claims Protocol

Guest Responsibilities

• Comply with house rules and respect the neighbourhood.
• No illegal activity on the premises.
• Report damages immediately.
• Liable for damages caused by negligence.

Host Responsibilities

• Provide a clean, safe accommodation with an accurate listing.
• Maintain functional appliances and utilities.
• No unauthorised entry without prior notice.
• Prompt communication.

Damage Claims Process

Hosts must submit photo/video evidence and repair estimates within 72 hours after checkout. Guests are given the opportunity to respond before LibraX issues a binding decision.

Dispute Resolution Tier

1. Direct guest – host discussion.
2. LibraX platform mediation.
3. Independent evidence review by LibraX.
4. Formal arbitration or legal action.